Understanding the temporary absence of "Buy X Get Y" Discount type in Fether app

Modified on Thu, 25 Apr at 5:33 AM

As an integral part of the Shopify ecosystem, we are committed to providing you with seamless experiences and robust functionalities through our app. However, you may have noticed that the "Buy X Get Y" discount type is currently unavailable. We understand the importance of this feature for your business, and we want to transparently address why it's temporarily unavailable and what steps we're taking to resolve the issue.

As you may already know, our app leverages the Shopify Discount API to offer a wide range of discount types to enhance your storefront's marketing strategies. Unfortunately, at present, there's a significant bug affecting the functionality of the "Buy X Get Y" discount type within the Shopify platform. This bug has a severe impact on how our app operates, prompting us to temporarily remove this discount type from our feature set.

Rest assured, our team is actively collaborating with Shopify's development team to address this issue swiftly and effectively. The Shopify Dev team is working diligently to resolve the bug internally, and we're closely monitoring the progress. However, it's important to note that, at this time, there's no definitive timeline for when the fix will be deployed from Shopify's side.

We understand the inconvenience this temporary absence may cause for your business operations and marketing strategies. We sincerely apologize for any disruption or frustration this may have caused you. Please know that we're fully committed to restoring the "Buy X Get Y" discount type to our app as soon as Shopify's team can deploy a hotfix to resolve the underlying issue.

In the meantime, we encourage you to explore our other discount types and features within the app to continue maximizing your marketing efforts and driving sales on your Shopify store. Whether it's percentage discounts, fixed amount discounts, or tiered pricing, our app offers a variety of options to help you engage with your customers and boost conversions.

We value your patience and understanding as we work to resolve this issue swiftly. Our dedicated support team is available to assist you with any questions or concerns you may have in the meantime.

Please don't hesitate to reach out to us at support@fether.app for assistance or further clarification.